IT Help Desk Technician

Lititz, PA

Are you the Annie Oakley or Buffalo Bill of IT troubleshooting? Can you lasso up your priorities fine as cream gravy and serve a heaping scoop of tech support around the proverbial campfire, all with the tip of a hat?

Position Objective

Provide technology support and maintenance for team ATOMIC.

Core Responsibilities

  1. Provide informed support on tech-based needs.
  2. Troubleshooting of internal IT support tickets and issues, escalating issues to the Director of IT if necessary.
  3. Maintain both physical and virtual servers for multiple sites.
  4. Maintain software licensing information.
  5. Assist with all laptop/computer setups for new employees and wiping/redeploying of laptops after employee turnover.
  6. Manage user accounts in systems including Active Directory.
  7. Assists with hardware management in conference rooms and oversee printer maintenance.
  8. Upkeep of IT inventory systems and storage spaces.
  9. Manage phone system.
  10. Perform other duties as assigned.

Organizational Relationships

Desired Knowledge, Skills and Abilities

Desired Traits

Credentials and Experience

Physical Requirements / Work Environment

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