Atomic Design

Director of Account Management

Lititz, PA

If your career was a supermarket sweep, would your shopping cart be piled high with a passion for building and growing teams? Is your own personal Aisle 5 fully stocked with sales team leadership and sales experience? Come on down!!

Position Objective

Provide leadership and strategic direction for the Account Management teams in Modular Systems (ModS) and Custom Fabrication (CF) to develop and deepen client relationships, realize sustainable growth for ATOMIC, and ensure profit margins are met with our brand championed. The Director plays a key role in the long-term growth of ATOMIC by integrating strong business practices and ATOMIC’s human-focused culture and brand. In doing this work, the Director cultivates a healthy and collaborative team environment with strong partnerships throughout the organization.

 

Core Responsibilities                                              

  1. Serve on the Operational Leadership Team (OLT) team tasked with strategic thinking and execution of business operations in support of and in alignment with ATOMIC’s strategic goals.
  2. Manage project flow into our pipeline, working with VP and CBDO to evaluate potential new projects or client relationships while vetting capacity with operations towards achievable project timelines.
  3. Support the project opportunity process, including leading the capacity assessment for the Account Management team. Assess opportunities with Program Managers to ensure appropriate resources are allocated for both client engagement and profitability.
  4. Ensure operational efficiency within the ModS and CF account management teams, partnering with project management, production design, product development, and operations departments through development and implementation of strong process and communication.
  5. Work with VP to meet financial and other agreed-upon targets, efficiently managing resources and monitoring/reporting on staff and budget projections.
  6. Develop methods of consistent client feedback and drive the client satisfaction process, ensuring that the client’s voice is heard throughout the company.
  7. Model strong relationship building and the value of collaboration. Provide mentorship to the Account Management Program Managers, as well as the greater Account Management team, aiding in their professional growth and building our talent pipeline.
  8. Lead the annual budgeting process for Account Management by developing a capital expense plan that ensures ongoing efficiency, effectiveness, and up-to-date capability.
  9. Manage to the budget, monitoring and communicating financial goals to the Account Management team.
  10. Drive the ATOMIC culture with support and guidance of HR and Senior Level Management.
  11. Maintain a safe and healthy work environment by establishing, following, and enforcing appropriate standards and procedures and complying with those established by the Safety Committee.

 

Organizational Relationships

The Director of Account Management reports to the VP of Account Management & Technical Design. Program Managers report to this position. This position works closely with Operations and Technical Design.

 

Desired Knowledge, Skills and Abilities

  • Finance/budget development/management/analysis skills to attain strong profit margins.
  • Opportunistic/entrepreneurial focus and mindset.
  • Business acumen with the ability to develop strong partnerships.
  • Inquisitive with strong interpersonal skills and outstanding attention to detail.
  • Effective written and verbal communication skills.
  • Strategic thinking abilities and an ROI orientation.
  • Comfortable in a fast paced, deadline-driven, high-energy environment.
  • Team player with ability to collaborate cross functionally.
  • Strong decision-making abilities.
  • Ability to move between tactical and strategic including when solving problems.
  • Ability to coach, mentor, and develop team members.
  • Process and project management skills.
  • Ability to proactively manage expectations.
  • Understanding of scenic construction, rigging and lighting or aptitude to learn.
  • Proficiency in Microsoft Office, Smartsheet, and CRM systems (SalesForce preferred).

 

Credentials and Experience

  • Bachelor’s Degree and 12 years of applicable experience OR 15+ years of applicable experience leading sales/account management teams
  • 8 years of progressive sales leadership experience
  • Maintain a valid passport.

Physical Requirements

Those necessary for general office work.

Work Environment

  • Typical office environment. At times, manufacturing/warehouse environment or event venues.
  • Up to 25% travel required.

Benefits & Perks

  • Work on the Rock Lititz campus, a strong community providing opportunities to connect and socialize with employees from nearly 30 other live events focused companies.
  • Great health insurance offerings including medical, dental and vision coverage options for employees and their family members
  • Company paid Life Insurance and Short-term Disability Insurance
  • Everyone starts with 20 days of paid time off, as well as wellness, volunteer and bereavement days.
  • 401k plan with 3% employer contribution after 2-months of service.
  • Discretionary Bonus Program

Hey there. Yes, we’re talking to you…the reader of this job posting! Before you move on, here’s something to think about. Job descriptions can be overwhelming to read and can feel like an exercise to fuel self-doubt. A career is a journey of personal and professional growth and development. This means that most of the time a candidate will NOT meet every single job requirement. Perhaps you’re feeling that in this very moment. Studies show that women and people of color are less likely to apply for a job unless they meet every single job requirement. ATOMIC is committed to being an inclusive team that provides opportunity for all and celebrates the individual! So, if you’re excited about this role, and you’re on the fence…boldly approach the “apply now” button below to learn more!

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