Account Manager, Custom Fabrication

Lititz, PA

Do you find yourself in the middle a lot, in a good way? Keeping everyone informed, on budget, on time? Do you live for not only the finished product but also the deepened relationship as a result of a job well done? Learn more…

Position Objective

To develop and deepen client relationships, ensuring our brand is maintained and profit margins are met.  This requires building a high level of trust with the client by establishing ourselves as a knowledgeable and empathetic resource. In this way, we fully understand what they need and want from us, as well as ensure they have confidence in our ability to serve them as a source of technical advice.

Core Responsibilities

  1. Negotiate client contracts ensuring profit margins are met and expectations are clear and professionally managed.
  2. Develop and manage project estimates and budgets.
  3. Facilitate the progress of each Custom Fabrication job from client calls to project completion, with an emphasis on the client relationship, profitability, and communication internally and externally .
  4. Initiate and manage projects with external partners when a project or element is to be outsourced.
  5. Ensure that client satisfaction is assured in an ongoing manner.
  6. Contribute to the development of a safe and respectful culture.

Organizational Relationships

The Account Manager reports to the GM of Account Management and works closely with the Technical Design, Operations, and Finance departments in addition to others companywide. Also, the Account Management position works collaboratively with Project Managers on all shows.

Desired Knowledge, Skills and Abilities

 Desired Traits

Desired Credentials and Experience

Physical Requirements

Work Environment

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